Shipping Policy

We always strive to ensure that we give our customers the best possible shopping experience.  And we are always available to help you through every step. We know how important your phone is. That’s why we will do everything in our power to ensure that you get your purchase as soon as possible. 

If you are in Nairobi CBD, we will strive to ship your purchase within 2 hours. If you are outside the CBD you will get your phone within a few hours.  We will work to fit into your schedule.  For example, if you place your order in the morning and you want it to be delivered at 2 PM, we will do our best to deliver on time.

We have riders on standby. They are always ready to ship ordered products to customers in Nairobi. You can also pick your order at our shop in Kimathi House, along Kimathi Street.

For customers outside Nairobi, you should expect to receive what your order within 24 hours via express courier. 

Note:

  • We do not deliver on Sundays and during holidays.
  • When you place an order via our website, we will call you to confirm your details as well as ask for any information that will help us deliver fast.
  • We always want to deliver within the shortest time. However, there days when we face a few challenges that may delay delivery. On such days, we will call to notify you about the possible delays.
  • Gadgets Leo accepts Cash/M-Pesa/card payments on delivery in Nairobi and major cities around the country. However, there are certain locations that we may ask for prepayment.
  • We are always keen to deliver the right product. If you receive the wrong product, you should reject it on the spot.  If you notice a phone has a problem after opening it, you are always free to return it immediately. Please refer to our return policy.

You can always call us if you have any questions.  You can also send us a text or WhatsApp message and we will respond to it as soon as possible.

Call us or text: 0727 86 99 90

Email Us: info@gadgetsleo.com

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